Led by chef and owner Chris Bruno, Chris's American Restaurant offered progressive American cuisine and achieved widespread recognition in Brookfield, Connecticut. Mr. Bruno implemented a modern menu and conducted renovations at Chris's American Restaurant to stay at the forefront of the restaurant industry. Today’s restaurants can use technology to stay competitive, engage existing customers, and attract new patrons. Technology experts at the 2015 Restaurant Innovation Summit recently discussed some of the technologies that restaurants are implementing, including beacon technology. According to the vice president of digital innovation at Brinker International, beacon technology helps restaurants connect with guests and potential customers in the area by functioning like GPS and notifying patrons of restaurant promotions. Additionally, a customer experience technology expert at Bloomin’ Brands explained that beacons, apps, and predictive marketing technologies can help restaurants customize the guest experience. With integrated customer analytic tools, restaurants can gain additional insight into guest preferences, which facilitates further customer personalization. Restaurant Innovation Summit speakers also noted that in-restaurant technologies, such as digital dashboards and tablets, help restaurants better meet customers’ needs.
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Chris Bruno is the former chef and owner of Chris's American Restaurant in Brookfield, Connecticut. He owned the location for more than 13 years, initially purchasing Fiddler's Restaurant in 1990 and renaming it Chris's American Restaurant in 2003.
Not only are restaurants highly demanding and stressful workplaces, but they also require employees to excel in skills that range from fine cooking to basic customer service. Due to this chaotic nature, successful restaurants almost always boast a dedicated, organized manager who is committed to the following guidelines: -Proactive scheduling should be a tenant of all restaurant employees. A scheduling mishap between employees can drastically effect the overall quality of service. -The time-sensitive nature of the food service industry compounds the need to have a well-stocked inventory at all times. -The highest possible value must be placed on consistency. While managers should always strive for perfection, it is more important to achieve the desired standard and never fall below. -Managers must be excellent communicators, as they are one of the few employees who can move about the restaurant without set obligations. For example, if the kitchen has run out of the day’s salad, the wait staff must be made aware of this immediately. It falls to the manager to make sure that each member of the staff is made aware of any such development. Restaurateur Chris Bruno owned and operated Chris’s American Restaurant from 1990 to 2010. Formerly known as Fiddler’s Restaurant in Brookfield, Connecticut, Bruno changed the name to Chris’s American Restaurant in 2003 as a nod to the restaurant’s American cuisine. A former chef, Bruno purchased the restaurant at the age of 24.
Here are a few tips to keep in mind when opening a new restaurant. Do a little homework – It is advisable to conduct a little research regarding the area prior to establishing the restaurant. Knowing in advance whether or not customers in the area prefer fine dining or café-style food will help to determine what type of restaurant should be opened and what measures need to be taken in order to distinguish oneself from the competition. Consider the location – In doing research, one should evaluate the location to ensure it is accessible to everyone. It is unlikely that a restaurant will be successful if people don’t know about it or are unable to get to it. Select the right chef – In addition to investing in the guest experience, it is important to invest in the right chef. The chef and his or her culinary creations play an important role in what delights current customers, encourages them to return, and attracts new guests. |
AuthorChris's American Restaurant (Fiddler's Restaurant in Brookfield, CT) delivered progressive American food enlivened by international and domestic regional influences to customers throughout the Brookfield, Connecticut, area. Archives
March 2016
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